Issue: When using Enhanced Thumbnails, some PDF thumbnails show up as black squares or don’t show up at all.
Solution: There’s a setting you can use to fix PDF thumbnails that aren’t generating correctly. Go to the "Tools" menu > "Settings" and select "Manage Files" on the left. Now select the option called "Use Alternate PDF Thumbnailing" and click OK.
You may have to purge your old thumbnails to get rid of the black ones. Do this from the "Files" button above the list of files > "Clear Thumbnail Storage".
Article ID: 123
Created On: Mon, Oct 28, 2013 at 11:42 AM
Last Updated On: Mon, Oct 28, 2013 at 11:42 AM
Authored by: KB Admin01 [[email protected]]
Online URL: https://kb.quikbox.com/article.php?id=123