When items go missing in Enterprise Organizer Pro, the most common reasons are misfiling and inadvertent drag/drop.
Enterprise Organizer Pro’s Save/Open dialogs may not open to the location you expect. If you’re not paying attention, this can lead to mis-saved files.
The easiest way to locate a mis-saved file is to check the locations you’ve had open in Enterprise Organizer Pro recently. Another good way to find it is to go to the application where you were editing the file and check the "Recent Files" list. Most applications keep a list of the 10 or so most recent files opened, usually under the "File" menu. If you can locate the file in this list, you can open and re-save it or just look where it was saved so you can find and move it.
Sometimes if you’re slow to release the mouse button, you can accidentally grab an item and drag it into another location. Look for missing items in neighboring drawers and folders. If you’re missing a drawer, it would show up as a subfolder in a neighboring drawer. To turn it back into a drawer, right-click on it and select "Convert to Drawer".
You can prevent accidental drag/drop by turning on confirmations:
Sometimes things get deleted accidentally. With the cabinet open, go to the Enterprise Organizer Pro "Tools" button > "Recycle Bin". This will bring up the Windows Recycle Bin for local cabinets or the Enterprise Organizer Pro Recycle Bin for network cabinets. Look for the missing items there.
It often happens that another user on the network will rename, move, or delete items without communicating with the other users. Ask around. Also see if the IT staff recently restored data, possibly taking the network data back to an earlier point in time.
If all else fails, search your drives for the missing file or folder (drawers are folders).
Article ID: 141
Created On: Mon, Oct 28, 2013 at 12:29 PM
Last Updated On: Fri, Jul 4, 2014 at 1:31 AM
Authored by: KB Admin01 [[email protected]]
Online URL: https://kb.quikbox.com/article.php?id=141