Introduction

Welcome to QuikKB Knowledge Base Software

Thank you for purchasing QuikKB Knowledge Base Software - The best, quick and smartest way to start and manage your own knowledge base system.

QuikKB Knowledge Base Software allows you to create an unlimited, searchable library of FAQs, articles, how-to documents, resolutions, announcements, product manuals and more. QuikKB make it easy for your customers to find the information they need & reduce your support workload by offering self - service based online support to your users.

QuikKB Features

QuikKB knowledge management software provides a range of advanced features that enable your business to handle customer support more efficiently.

• Multi-Language Support
  

  QuikKB offers the capability to localize every aspect of your Knowledgebase by creating the language content file from administrator control panel.

• Document Lifecycle

  An expiry date can be set for knowledgebase articles to control their lifecycle. This feature is particularly useful in situations where an article has temporary life say 1 week or 1 month. The article automatically stops appearing in the list of published articles when the expiry date is over. You can use this feature to show time-sensitive knowledge items.

• LDAP Integration
  
  QuikKB Enterprise Edition combines LDAP (Lightweight Directory Access Protocol) which helps in easy integration of Knowledge Base into organizational structure to manage authentication of your existing users.
  
  
• Document Version Control
  
  Versions of your articles will automatically be saved as you edit articles. This allows you to view past versions and revert to older versions if needed. If an article is edited it is automatically saved as a new version. The version control contributes to collaborative editing so many people can work together to create and refine a knowledge base entry.
  
  
• Knowledge Base Dashboard
  
  QuikKB Knowledge Base Software’s Multifunctional dashboard is a place for every action. In addition, it provides the graphical representation of statistics like user traffic statistics, article status and open tickets that need your attention.

• Advanced Knowledgebase Search
  
  QuikKB lets your users to search articles, news by keyword and/or category. Additionally, it allows the search for exact match/ any word match/ all word matches for the specified criteria.

• Full Source Code
  
  Have access to the full source code! No encrypted files means that you can modify all PHP files and customize the knowledge base software as needed.

• User-Groups & Private Categories
  
  Private Categories can be created to restrict access to content. User-groups can be associated with private categories so that members of a particular user-group can access the content under those private categories.

• Optimize Database Feature
  
  Reclaim the unused space and defragment the data file with database optimization feature of QuikKB Knowledgebase.

• Sitemap Builder
  
  QuikKB Knowledge Base creates not only an XML sitemap but also a sitemap in text format and HTML format to easily get you recognized in search engine crawlers.

• File Attachments
  
  Enhance your knowledge base by adding file attachments to articles.

• Saved Search
  
  You can create saved drafts of incomplete articles so that you can complete and publish them at a later date.

• Cross Browser Compatibility
  
  QuikKB knowledge base software is fully cross browser compatible, which means your users can access the knowledgebase from any web browser of their choice.

• SEO Tools
  
  Use of Meta Tags and SEO friendly URLs for knowledgebase items improve Search Engine Ranking of Knowledge Base pages.

  Except of the above mentioned other features of our knowledge base software include Browse Categories (browse titles and descriptions), Search Articles, View articles by Most Popular, Most Viewed, Featured Articles, Print Article and Options like Email Article To Friend, Save Article, Export Article to PDF and MS Word Formats, Talk about article by adding user comments, Rate Articles etc. With Hundreds of options like RSS Feed Export, Advanced Search, Powerful WYSIWYG Editor, AJAX Powered IQS Technology (Instant Question Suggestions), Complete Knowledge Base Statistics, QuikKB knowledge base software is a complete web based knowledge base management system as well as an Article Directory System that is easy to install and customize.

Article ID: 612
Created On: Thu, Mar 13, 2014 at 3:30 AM
Last Updated On: Thu, Mar 13, 2014 at 3:58 AM
Authored by: KB Admin01 [[email protected]]

Online URL: https://kb.quikbox.com/article.php?id=612