Production Color and Black & White Installation & Training
Installation Expectations
Machine & Fiery Installation setup:
- On-site or remote network installation assistance
- Setup of machine defaults including banner pages, paper tray defaults, power saver mode, default screens & accessibility, scan & fax settings
- Machine Service Registration (Including Online Support)
- SIQA Installation
- Install Productivity Bundled Suite on Fiery Server (Acrobat, Pitstop, etc.)
- If a bustled fiery, then Command Workstation will only be installed on (1) computer
Machine & Fiery Updates:
- Install latest Xerox SPARs & Fiery Patches & Updates
Machine Access, Security & Xerox Standard Accounting Support:
- If desired, configure Xerox Image Overwrite
- Xerox Standard Accounting is available for optional charge
Printing Support:
- Install the preferred print driver on up to 5 PCs and one print server, excluding Terminal or Citrix Server
- Configure print driver defaults to your requirements (banner pages, output printing defaults)
- Print a successful “Test Page” from each computer with installed print driver
Scan to Email & Address Book Support:
- Assistance with "scan to email" setup & defaults (requires compatible mail server)
- Test scan using “scan to email” feature
- LDAP Address books assistance for Windows Active Directory
- Public Address book assistance: manually enter in up to 5 email addresses
- Not all mail servers support scan to email. SMTP email services for a single MFP are $95 per year.
Network or Workflow Scanning Setup & Scanning Templates Support:
- Setup of single file repository (to server or PC) with up to 5 scan templates for individual sub-folders.
- Configure scanning defaults for templates such as text-searchable PDF, image resolution, File size, etc.
- Creation of up to (1) Single Touch Scan to Network or Email
- Test scan using “workflow scanning” feature
Faxing Support:
- Configure fax defaults – confirmation sheets, resolution, electronic file types such as PDF & Tiff
- Setup of outgoing and incoming fax defaults
- Fax forwarding to email and folder
- Test outgoing fax using “fax” feature
30 Day Warranty of Agent Support Work
Terms & Conditions:
- In order to reduce downtime & maximum customer support, agent analyst’s arrival will be confirmed upon customer notice that the machine is "working" and making copies.
- Customer is responsible for printing output defaults, if analyst does not have access or permission to print driver settings.
- Onsite Trip includes one trip, unless install is taken place in late afternoon.
- Warranty does not cover equipment or software failure that is Xerox related. Agency is responsible for payment of all Xerox equipment & software related issues, unless otherwise specified.
- Software Installs except for the printer driver are not included
Training Expectations
Standard training is for key users. Class size is typically 3 to 5 persons and may last up to 60 minutes. Additional support time for training may be purchased for additional users, time, or application training.
- Overview of Copy Function & Settings
- Overview of Fax Function & Settings
- Overview of Scan to Network, USB, Email & Settings
- Maintaining Public Address Book & Favorites
- Best Practices for Scanning including Text Searchable PDFs
- Overview of Common Printing Functions & Settings including Secure Print and Desktop Fax
- Finishing Options
- Booklet Training from PDF Only (Software Application Training is Available)
- Basic Command Workstation Training
- Machine Calibration
- SIQA Training
- Replacing MFP Supplies
- Basic Maintenance & Paper Jams
- Clone file assistance (backup of machine settings)
- Who to Call for Support
- Where to go to find answers Agent Support Knowledge Base (http://support.agentsupport.net or http://support.quikbox.com) & Training Video Site (www.quikbox.tv)
Terms & Conditions:
- Training is offered after the installation is performed. Having another day to come out and perform training requires additional support time to be added to installation.
- Customer is responsible for remembering steps & taking notes
- Optional Application support lets users have time with a technical analyst for their software application and print needs. For example, mentoring on how to to create special covers, inserts, & booklets from Adobe InDesign. Please also note, Xerox solutions or Xerox 2nd level may be able to support certain customer workflow desires.
Article ID: 687
Created On: Tue, May 27, 2014 at 3:36 PM
Last Updated On: Tue, May 27, 2014 at 7:13 PM
Authored by: Administrator [[email protected]]
Online URL: https://kb.quikbox.com/article.php?id=687