Header Links

Header contains links to KB home, advanced search, news, glossary, ask question, member login area and language drop down to change the language of knowledgebase.

KB Home

When you first enter the screen the KB Home page is displayed. You can click on this link to come back to home page, if you are viewing or using any other feature of Knowledgebase.

Search

The knowledgebase has both quick search and advanced search. This is a link to advanced search page, where KB users can refine the search using various search options.

Advanced Search Interface Explanation 

Show                

Choose what you are looking for. By default article is selected, but you can also find news and categories.

That Contain Enter the keywords or term for which to search.

But Not

Enter the keywords or term that should not be part of article/news/category.

In

This field is available only when you select the article from show drop down. By default all categories option is selected, choose the category, if you are looking for articles under specific category.

Search For

Use this to search for any word, all words or exact match of keywords you have specified.
Sort By You can sort the results found by
  • Relevance – allows you to search for the relevant content inside the knowledgebase. Full text search feature allows searching within title, description and content.
  • Popularity – This displays the results arranged according to number of times they have been viewed in high to low order.
  • Rating – This displays the results arranged according to voting score in high to low order.
 
Custom Fields This option is available for articles search. If checked, custom fields will also be searched for keywords.

File Attachments                                                    

If checked, Attachments will also be searched for keywords. This option is available only if, you are searching for articles.

Advanced Search

Click this to search the results for the criteria specified above.

Ask Question

Ask Question is a link to contact page, which allows the reader to contact the knowledgebase administrators. Reader might do this if, say, he couldn’t find the information he was looking for, had problems using the system.

Login

This is a link for KB member’s login page. KB members have accounts with knowledgebase and can access the private categories and their articles for groups whom they are member of. KB members can login with the login credentials provided to them by administrators.

Language Drop Down

Language drop down contain s the list of languages of the knowledgebase that KB users can use for changing the current language. The current language will be the one your browser is using or the language which was selected by the administrator of the knowledgebase. If you change the language you’ll see the categories and records of your chosen language. If you’re switching to languages with right to left text direction (for example Arabic, Hebrew or Farsi) the whole layout will be switching according to the text direction.

 

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