Production Color and Black & White Installation & Training

Installation Expectations


Machine & Fiery Installation setup:

  • On-site or remote network installation assistance
  • Setup of machine defaults including banner pages, paper tray defaults, power saver mode, default screens & accessibility, scan & fax settings
  • Machine Service Registration (Including Online Support)
  • SIQA Installation
  • Install Productivity Bundled Suite on Fiery Server (Acrobat, Pitstop, etc.)
  • If a bustled fiery, then Command Workstation will only be installed on (1) computer

 

Machine & Fiery Updates:

  • Install latest Xerox SPARs & Fiery Patches & Updates

 

Machine Access, Security & Xerox Standard Accounting Support:

  • If desired, configure Xerox Image Overwrite
  • Xerox Standard Accounting is available for optional charge

 

Printing Support:

  • Install the preferred print driver on up to 5 PCs and one print server, excluding Terminal or Citrix Server
  • Configure print driver defaults to your requirements (banner pages, output printing defaults)
  • Print a successful “Test Page” from each computer with installed print driver

 

Scan to Email & Address Book Support:

  • Assistance with "scan to email" setup & defaults (requires compatible mail server)
  • Test scan using “scan to email” feature
  • LDAP Address books assistance for Windows Active Directory
  • Public Address book assistance: manually enter in up to 5 email addresses
  • Not all mail servers support scan to email. SMTP email services for a single MFP are $95 per year.

 

Network or Workflow Scanning Setup & Scanning Templates Support:

  • Setup of single file repository (to server or PC) with up to 5 scan templates for individual sub-folders.
  • Configure scanning defaults for templates such as text-searchable PDF, image resolution, File size, etc.
  • Creation of up to (1) Single Touch Scan to Network or Email
  • Test scan using “workflow scanning” feature

 

Faxing Support:

  • Configure fax defaults – confirmation sheets, resolution, electronic file types such as PDF & Tiff
  • Setup of outgoing and incoming fax defaults
  • Fax forwarding to email and folder
  • Test outgoing fax using “fax” feature

 

30 Day Warranty of Agent Support Work

 

Terms & Conditions:

  • In order to reduce downtime & maximum customer support, agent analyst’s arrival will be confirmed upon customer notice that the machine is "working" and making copies.
  • Customer is responsible for printing output defaults, if analyst does not have access or permission to print driver settings.
  • Onsite Trip includes one trip, unless install is taken place in late afternoon.
  • Warranty does not cover equipment or software failure that is Xerox related.  Agency is responsible for payment of all Xerox equipment & software related issues, unless otherwise specified.
  • Software Installs except for the printer driver are not included

 

Training Expectations


Standard training is for key users. Class size is typically 3 to 5 persons and may last up to 60 minutes.  Additional support time for training may be purchased for additional users, time, or application training.

 

  • Overview of Copy Function & Settings
  • Overview of Fax Function & Settings
  • Overview of Scan to Network, USB, Email & Settings
  • Maintaining Public Address Book & Favorites
  • Best Practices for Scanning including Text Searchable PDFs
  • Overview of Common Printing Functions & Settings including Secure Print and Desktop Fax
  • Finishing Options
  • Booklet Training from PDF Only (Software Application Training is Available)
  • Basic Command Workstation Training
  • Machine Calibration
  • SIQA Training
  • Replacing MFP Supplies
  • Basic Maintenance & Paper Jams
  • Clone file assistance (backup of machine settings)
  • Who to Call for Support
  • Where to go to find answers Agent Support Knowledge Base (http://support.agentsupport.net or http://support.quikbox.com) & Training Video Site (www.quikbox.tv)

 

Terms & Conditions:

  • Training is offered after the installation is performed.  Having another day to come out and perform training requires additional support time to be added to installation.
  • Customer is responsible for remembering steps & taking notes
  • Optional Application support lets users have time with a technical analyst for their software application and print needs.  For example, mentoring on how to to create special covers, inserts, & booklets from Adobe InDesign.  Please also note, Xerox solutions or Xerox 2nd level may be able to support certain customer workflow desires.
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