Categories Management

In admin section categories can be viewed by two ways:

By clicking the Categories tab from Navigation bar.
By clicking the Manage categories from dashboard shortcuts.

After selecting the appropriate option the Manage Categories page will be displayed as shown below:

You can view the public or private categories by clicking the respective tab on manage categories page.

Manage Categories Interface Explanation
ID	ID is the serial number of category in your KB database.

Category Name	Name assigned to Knowledge base article category. Root category is displayed on left and sub categories are shown in hierarchical form under root category.

Priority	Priority defines the order of precedence for categories. Lower priority shows category of higher importance.

Visible	Tick image icon shows that category is visible in end user section and vice-a-versa for cross image. Click on the image to change its status.

Hits	Depicts the total of views of all the articles under this category and its subcategories.


Subcats	Total count of sub-categories depth.

Articles	Articles column shows the Published articles and total articles under this category.

Category Description	The Description is an explanation of what this category is about.
Actions	Action column comprises the operations that can be performed on category. Add Article : Click this to add new article to this category. By default article will be published under this category but you can change the category. Add Subcategory : Click this to add new sub category under this category. Edit Category : Click this to modify the category. Delete Category : Click this to delete the selected category.

You can also arrange the categories in ascending or descending order under Manage Categories screen. By default latest categories are shown at top i.e. categories are sorted by ID in descending order, but they can be sorted by category name, priority, visibility or hits, just by clicking the sorting icons on respective column. For user section sorting can be done in alphabetic order or according to priority as it is defined by you in Manage Settings.

Categories Management

Manage Categories Interface Explanation

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