Overview

Category is the one of the highest classes to which the objects of knowledge or thought can be reduced, and by which they can be arranged in a system. Categories are used to structure your knowledgebase articles into easily manageable portions. When there is large number of articles they can be categorized to ease the users in locating the relevant information. Suppose a company deals with electronic gadgets then it can divide its FAQ in different categories of mobile phones, televisions, laptops etc.

An unlimited amount of categories and sub-categories can be created in PHPKB software.

Root categories (who do not have any parent category) are displayed at home page. User can traverse through any of category by clicking on the category or the + sign before the category. This will display all the articles and/or sub-categories under that category.

Category Types

In PHPKB knowledgebase categories are divided as:

Public Categories

Public categories are visible to all end users. Any user from public accessing your knowledgebase can see the public categories and all its sub categories and articles.

Private Categories

Private categories are visible only to KB members, when they log in from member’s area. KB members can see those private categories which are associated with user groups of whom he/she is member of. Private categories are used to maintain the information authentication.