Article Management
Viewing Articles
1. By clicking the Articles tab from Navigation bar.
2. By clicking the Manage Articles from dashboard shortcuts.
Manage articles screen will get displayed. By default, list of approved articles is shown. You can navigate through tabs on manage articles page to view and manage different types of articles such as featured, pending, disapproved, expired, saved drafts.
Manage Articles Interface Explanation: |
|
| ID | Every article generates automatically an ID in database. Articles can be accessed directly by putting this ID into the search box on article search page. |
| Article Title | This is the question or headline of your article. |
| Category | The place in the Knowledgebase hierarchy where this article will be published. Tooltip unfolding the category hierarchy is presented on mouse over of category. In instance, if article is published under multiple categories Multiple Categories is written under the column entry. Click on category to view name of categories under which article is filed. |
| Visible |
|
| Comments | Displays the number of users comments on the article. Click the number to view the article comments if number is greater than 0. |
| Ratings | It displays the average rating (total of article rating score divided by number of votes since the counter reset). Note: When no votes have been casted for an article, Unrated displays. |
| Hits | Number of times this article has been viewed by your KB users (end users). |
| Updated | Last month, date and year on which admin user made a change to the article. |
| Versions | Versions of your articles will automatically be saved as you edit articles. The numeric figure displays number of versions for this article. |
| Options | Click on toggle to view the actions associated with article. |
Shows that article is visible to front end users. 
In the column value makes it hidden. Click on the icon to change its visibility.Actions allied with different type of articles
Tabs of Manage Articles represent articles of different status (type). Each type of article has few different set of operation that can be performed on it. By clicking the toggle button you can see the available actions for the article. Below different actions for different status articles has been displayed.
Every possible action for all type of articles is explained in table given below.
Article Actions’ Explanation: |
|
| Attachments | Click this option to add or delete attachments to article. |
| Disapprove | Click this to disapprove an already approved article. |
| Make Featured | Click this to make the article featured. |
| Subscribers |
To view and manage details about the people who have signed up to receive email notifications when article is updated. |
| Reset Rating | To set the rating of an article to 0 click on this link. |
| Edit | To update an existing article click on this action. |
| Delete | To send the article to trash folder click here. |
| Non Featured | Click here to make the article as non-featured. By making it to non-featured, articles will no more be listed in top positions of published articles. |
| Approve | Pending articles must be approved by an administrator before they become visible to the public. You can also edit a pending article before approving it. |
| Remove Expiry | Click here to remove the expiry of expired articles. After expiry date removal article will be moved to status from which it had expired. |
| Edit Publish Draft |
To edit the draft and publish it in knowledgebase click here. |
| Discard Draft | To delete the draft permanently click here. |
Subscribe to Article
Print Article
Email Article to Friend
Export to PDF
Export to MS Word