Overview
Articles, answers to frequently asked questions, white papers, user manuals, or troubleshooting information are grounds of your knowledgebase. The knowledgebase is a database of categorized articles that act as an information repository for your clients. Adding articles in PHPKB knowledgebase is much easier with "what you see is what you get" editor. You can quickly create stunning HTML documents without any HTML and coding experience. An unlimited number of articles, FAQ, question-answer combinations can be created.
Article Interface on Front End
Articles are published under categories on front end. End users can view article page by clicking on the article title from the list of articles displayed under category page. Article page contains the article details like title/question, its content/answers, article author, rating, views, user comments, attachments, custom fields, categories under which it is filed etc.; article options on left side –specify the various actions that can be done with/on article. Article page also contain the related articles, articles that are alike the article.
Article Types
PHPKB articles can be categorised as: |
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| Pending | Articles engraved by writer are in pending state by default; to be approved by super user or editor. Pending articles are not published to KB Users (end users).
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| Approved | Articles written by super user, editor or accepted articles of writer. |
| Featured | If an article is "Featured" it is a very important article and will always be shown on knowledgebase front end home page under featured articles. You should make articles as Featured if they are very important for your whole knowledgebase. Featured Articles also appear at the top positions of the lists of articles. |
| Disapproved |
Articles that have been disapproved by editor or super user. |
| Expired | An expiry date can be set for knowledgebase articles to control their lifecycle. You can set the time limit for article up to when it will be accessible by KB users (end users). The article automatically stops appearing in the list of published articles when the expiry date is over. |
| Saved Draft | List of incomplete articles that you can complete and publish at a later date. |
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