Backing up your Enterprise Organizer pro cabinets is fairly easy. Each cabinet is simply a folder somewhere on your computer (or the network). If you know where the folders are, just mark them for backup in your backup program or copy them to an... Read More

For people using eDrawer who want to upgrade to Enterprise Organizer Pro, there is a button in eDrawer's Main Screen called Export Drawer. When you click this button, a dialog pops up allowing you to choose a location to export the drawer. Let's... Read More

Issue You're trying to move, rename, or delete an item but you can't. You may see an error message that says the item is in use. There are a few things that can cause this to happen. Locked Files Most likely, you or another user on the network have a... Read More

There are two steps to viewing hidden files in Enterprise Organizer Pro.First, you need to make sure hidden files are visible on your system:- Go to the Control Panel- Select "Folder Options"- Select "View"- Select "Show hidden files, folders, or... Read More

A common problem for home and business users alike is how to access files when away from the computer. Typical scenarios: Business users who want to access their office network from home Users who want to access their home or business network from a... Read More

You can have a file listed in multiple locations in Enterprise Organizer Pro. Any one of the "links" opens the same document. The scheme consists of a "source" or "original" file, which is the real file, and then "links" or "shortcuts" to the real... Read More

Issue: When using Enhanced Thumbnails, some PDF thumbnails show up as black squares or don't show up at all. Solution: There's a setting you can use to fix PDF thumbnails that aren't generating correctly. Go to the "Tools" menu > ... Read More

If Enterprise Organizer Pro Save/Open dialogs aren't working or stopped appearing, check the following: Is the Integration Enabled? Verify that the integration is still enabled. Go to Enterprise Organizer Pro "Settings" and select the "SaveAs/Open"... Read More

If you've pointed a cabinet to a folder of existing files, yet nothing shows up in Enterprise Organizer Pro, follow these instructions. Suppose that all of your files are in the folder c:files, with no subfolders. If you then create a cabinet... Read More

If you've accidentally deleted a file, you may or may not be able to get it back. The two key factors are 1) what kind of drive the files were on, and 2) whether you were in Enterprise Organizer Pro when you deleted them. First, what kind of drive... Read More

You can use Acrobat for previewing PDF files in Enterprise Organizer Pro's preview window. This article describes how to set it up and potential problems you may run into. What Edition of Acrobat? For best results, install the most recent version of... Read More

It's easy to share a cabinet on the network. But first you must already have a working network, and you must have a network drive that all of your users can see. Once you've got that, follow these instructions. Share a Cabinet That's Already on Your... Read More

When items go missing in Enterprise Organizer Pro, the most common reasons are misfiling and inadvertent drag/drop. Misfiling Enterprise Organizer Pro's Save/Open dialogs may not open to the location you expect. If you're not paying attention, this... Read More

Enterprise Organizer Pro works with any file source that provides a drive letter. Fortunately, you can assign a drive letter to your SharePoint libraries, which will let you access them through Enterprise Organizer Pro. Step 1: Map a Drive To assign... Read More

Enterprise Organizer Pro can't lock or password-protect files because we don't store them in a database. We use regular Windows folders. Hence, we rely on Windows' own file security settings. With that said, we do integrate with a top-of-the-line... Read More

You can't expand all folders by default. We had this in place long ago, and it slowed things down so much we had to pull it. But we do have a setting that will get you halfway there. Go to "Settings" > "Manage Files". Select the option called ... Read More

If some of your PDFs don't show as thumbnails in the "Manage" view (for example, they are just black), change this setting:- Go to Enterprise Organizer Pro's Settings- Select "Manage Files" on the left- Select "Use Alternate PDF Thumbnailing"- Click... Read More

You can limit the Files display to specific file types by applying Filters. A filter makes it so only the kinds of files you want to see will be displayed; the rest of the files are hidden. For example, suppose that you only want to see Word... Read More

If you'd like to be able to hide the drawers of inactive clients, customers, or patients without deleting them, there are two ways to do it: Maintain a Separate Cabinet The way we usually recommend is to create a new cabinet for inactive clients.... Read More

It's sometimes necessary to replicate the drawers, and perhaps also the folders, of a cabinet without copying any of the files. For example, you may want to start with an empty cabinet at the beginning of each year, but still have your current drawer... Read More

If you move the files within Enterprise Organizer Pro, there is a renaming tool that can help you to some extent.First, set up the layout properly:- Click the "Split View" button on the main toolbar. The screen will split so you can show separate... Read More

Enterprise Organizer Pro includes the top-of-the-line Outside In preview engine, which delivers fast, excellent images for most common file types. However, it isn't always obvious how to change basic settings, like zoom level. To change the viewer... Read More