Scan Troubleshooter

First, an important point to understand: Enterprise Organizer Pro has no direct control over your scanner. Scanners are controlled completely by their TWAIN driver and Windows. Enterprise Organizer Pro only puts in "requests" to the driver through Windows and receives pages in return.

As a result, most scanning problems are actually driver problems, and the driver is the responsibility of your scanner manufacturer.

Enterprise Organizer Pro does have a few different ways it can try talking with the driver, and sometimes one method works better than the others. The instructions below will walk you through those settings.

Quick Overview

Here are the basic steps for getting your driver to communicate with Enterprise Organizer Pro:

If your scanner shows up more than once in the scanner list, select the option that does not have "WIA-" in the name
Try changing the "Mode" and/or "Transfer" type (next to the scanner option on the scanning dialog)
Try scanning with the "Use Scanner Dialog" option turned on
Uninstall and update your drivers
We’ll now go through each of those steps in more detail.

Step 1. Select The Right Scanner

Click the Scan button in Enterprise Organizer Pro. About mid-way down, you’ll notice a "Scanner" field. Click the "..." button next to it.

You will see a list of every TWAIN scanner Windows recognizes on your computer. If your scanner is there more than once, first try the one that doesn’t have WIA in the name, then try the WIA option.

The list shows every scanner Windows can see. If your scanner isn’t on the list, either it doesn’t have a TWAIN driver, or it isn’t turned on or plugged in properly. If you’re sure it’s plugged in and turned on, first try a different USB cable (common problem) then skip to "Get the Right Driver" below.

Tip: If your scanner is a Fujitsu ScanSnap, see Using a ScanSnap Scanner

Step 2. Change The Scanning Mode And Transfer Type

While still in the Scan dialog, notice the two options next to the Scanner field: "Mode" and "Transfer". Do the following:

Set the Mode to "A"
Set the Transfer type to "Native"
Try a scan
If the scan fails, change the Mode to "B"
Try a scan
If the scan fails, continue trying each one of the Mode options
If the scan fails at this point, change the Transfer type to "Memory" and start over, trying each of the modes. Then change the transfer type to "File" and try each of the modes again, continuing in this manner until you find a combination that works.

Further explanation: The Modes are different ways of communicating with your scanner’s driver, and the Transfer types are different ways of getting an image back from the driver. This might help you narrow in on which setting to change. For example, if you can’t even get a scan to start, you probably need to change the Mode. If you get problems after a page has gone through the scanner, you might need to change the Transfer type. But often you’ll need to change both settings.

Tip: If you get an error that the scanner is busy or in use, you’ll need to reboot your computer and switch your scanner off then back on.

Step 3. Show The Scanner Dialog

Some scanners have problems if you don’t scan through their interface. This can include everything from crashes to blank or skipped pages to problems with resolution and paper size.

On Enterprise Organizer Pro’s Scan dialog, select the option called "Use Scanner Dialog" then click "Start Scan". Your scanner’s interface will pop up. Proceed with the scan. If it works, you will want to make this setting permanent:

Go to Settings > Scan
Select "Use Scanner Dialog"
Click "Save" near the top of the dialog
Click OK
Step 4. Get The Right Driver

As we mentioned, your scanner’s drivers are the communication link between the scanner and Enterprise Organizer Pro. If the driver isn’t working, your first step is to remove the old driver:

Unplug or power off your scanner
If you’re not using Windows XP, go to the Windows Control Panel > "Devices and Printers"
If your scanner shows up here, right-click on it and select "Remove Device".
Go to the Windows Control Panel > "Programs and Features" (or "Add/Remove Programs")
If your scanner shows up here, select it and click "Uninstall"
Now install an updated driver:

Note the scanner manufacturer
Note the scanner model number (find it on the bottom or back of the scanner)
Go to the scanner maker’s website
Look for a link that says Downloads, Drivers, or Support
There should be an option to look up a driver for your scanner
Download the TWAIN driver setup file for your version of Windows
Run the setup file
Follow the instructions in the setup
Turn on your scanner; Windows should find and recognize it
Now you should see the scanner in Enterprise Organizer Pro; if it shows up more than once, first try the option that does not have "WIA" in the name.